Tag Archive | Concierge

Visa Black Card Concierge

In our initial comparison of the Visa Black Card and American Express Centurion Card we noted material types; Outside of card types the things that stand out are, how hard is this card to get (e.g. is it truly exclusive?) , and what real benefits does it offer? The the main things that stands out is the concierge service, but we have yet to see what this can deliver. Visa lists the following, but as with any concierge it’s defendant on the actual service, both American Express tout. American Express Centurion Concierge has been in business since 1999, over 9 years.

You can go to the American Express Concierge Travel Insights Site for more detail on the black card, such as where Centurion Cardholders like to eat when they are in New York.

Or you can go to Visa’s Black Card Site with the details below.

Here’s what Visa cites as examples of Concierge abilities.

Entertainment Planning (Information, Referrals, Reservations, Ticketing)
  • Recommended Restaurants
  • Health clubs
  • Sports entertainment events
  • Golf Tee Time
  • Shopping locations
Business Services (Referrals & Arrangements)
  • Conference service
  • Emergency translation services via phone
  • Computer rental, audio/visual equipment
  • Message service
  • Foreign protocol information
Travel Information and Assistance (Referrals/Recommendations, Reservations)
  • Weather forecasts/ATM locations
  • VISA passport locations
  • Customs, duties and information
  • Mass transportation information and schedules
  • Hotel information
  • Mail/fax destination package
  • Car rentals, limousine & car service information
  • Flight information and ticketing
Country and City Information
  • Highlights/sights/exhibitions/shows
  • Festivals/museum/music entertainment information
  • Time/hours/holidays information
  • Tourist information
  • Shopping information
Gift Arrangements
  • Gift baskets
  • Floral arrangements
  • Specific gifts (as requested)
  • Special occasion gift recommendations
Specialty Services
  • Assistance with location and purchase of specialty items.
  • For example:
    • Rare books or records;
    • Unusual household items;
    • And referrals to specialty services such as dog groomers, tailors and doll makers
  • Hard to find items; special research; specialty shopping

Posted in Visa Black Card Concierge1 Comment

Centurion Concierge Site: Travel Insights

You can see where the American Express Concierge’s are sending Centurion Cardholders when they need to book a dinner, vacation, or just something fun to do!


Here’s a link to the site TRAVEL INSIGHTS from American Express Centurion:

Posted in Concierge, Experiences, Featured3 Comments

Centurion Card Members Favorite Spots in Los Angeles (LA)

Centurion Concierge tells us where Centurion Card Members most often frequent the following places when in Los Angeles (LA).


Clubs and Bars

Les Deux
Hyde Lounge
Cabana Club
The Bar



Hotel Bel Air
Four Seasons Los Angeles
Regent Beverley Wilshire
Intercontinental Century City
Hyatt Regency Century Plaza
Fairmont L’Ermitage
Ritz Carlton Marina Del Ray
Four Seasons Beverley Hills
Beverley Hills Hotel and Bungalow
Le Meridien Beverly Hills



The Ivy
Osteria Mozza
Il Cielo

Posted in Concierge, Entertainment, Experiences, Featured1 Comment

Centurion Card Members Favorite Spots in New York (NY)

Here’s some detail on what Centurion cardholders like to do in New York.


Broadway Shows

Jersey Boys
Young Frankenstein
Spring Awakening
Mamma Mia
Drowsy Chaperone
A Chorus Line
The Phantom of the Opera


Clubs and Bars

Bungalow 8
PM Lounge
Church Lounge at Tribeca Grand
Whiskey Blue



Jumeirah Essex House
The Peninsula New York
New York Palace
Mandarin Oriental New York
St Regis New York
Ritz Carlton Ny
Waldorf Astoria
The Carlyle Hotel
Hotel Plaza Athenee
W Hotel



Per Se
Le Bernardin
David Bouley
Gramercy Tavern
Jean Georges



Carnegie Hall
Empire State Building
Lincoln Center
Top of the Rock
Radio City Music Hall
Natural History Museum
Metropolitan Museum of Art
Modern Museum of Art
Central Park
Frick Collection

Posted in Concierge, Entertainment, Experiences2 Comments

Mark-Ups and Access

Studies show that services used with your Black Card can come with a mark-up of as high as 66 percent. For instance, the concierge service at the Ritz-Carlton got a Black Amex member a room at a rate of $349 per night that a corporate discount could have supposedly booked for $210, or two thirds of the cost.

American Express explained that purpose of the card is not to provide members with discounts but rather to enhance lifestyle and to provide elite access and services.

An American Express company spokesperson said, “We call them card members and not holders as it is about being in an exclusive club, and it is about being special and that is how we build the benefit and value. It’s about access. We do fashion events with designers such as Roberto Cavalli or Diane von Furstenberg where 25 people get to meet the designer who helps them pick out clothes one-on-one. We do famous chef events and you can cook with them at home. There is a program to shop with famous people like Stacey London.”

Posted in Ritz-Carlton0 Comments